DELIVERY AND SHIPPING

عندما تريدين إرجاع أو استبدال أي منتج ... سيصل فريق الخدمات اللوجستية حتى باب المنزل في أي وقت يناسبك، وذلك لحرصنا على تقديم خدمات VIP لعملاء أندمس
عزيزتي العميلة

طلب الإرجاع أو الاستبدال عن طريق إرسال بريد إلكتروني أو رسالة نصية إلى خدمة العملاء

فريق خدمة العملاء

سوف يقوم بإرسال طلبك إلى فريق الخدمات اللوجستية

الإرجاع والاستبدال ...لباب منزلك
فريق الخدمات اللوجستية

 سيقوم بتقديم خدمات VIP لك، وذلك بالتنسيق معك لاختيار الوقت والمكان المناسبين لك، لإرجاع القطعة أو استبدالهما دون الحاجة لقيامك بأي مجهود.

DELIVERY

Delivery times vary depending on your location. Orders are usually sent on the next business day. We make every effort to deliver goods within the estimated timescales set out on our Site; however, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence. You agree not to hold us liable for any delay or failure to deliver products or otherwise perform any obligation as specified in terms, if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.

You will receive an email or phone call a day after your order has been sent, or sooner, containing the parcel number and a link to receive the parcel.

Items must be signed for as they cannot be left unattended. If nobody is there to sign for the parcel, please inform us immediately to attempt a second delivery. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter a wrong address, we are not obliged to re-send the order to the correct address at our expense.

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with our delivery partners to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item until we have resolved the problem. Replacement items will be dispatched according to our discretion.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

SHIPPING

There is a cost for shipping on all applicable products purchased from our website. You will receive an email a day after your order has been sent, or sooner containing the consignment number and a link to parcel tracking site. 

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with our delivery partners to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

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